Aalto AI-Agent The Intelligent Travel Companion
Creating an intelligent, conversational AI travel assistant that transforms the Finnish Archipelago experience for global travelers
The Turku Archipelago, a vast and beautiful expanse of islands, is a destination rich in natural beauty, unique culture, and diverse activities. However, navigating its many possibilities and finding experiences perfectly suited to individual interests can be complex for visitors from around the world. Visit Turku Archipelago aimed to make this stunning region more accessible and intimately explorable for everyone. Partnering with us, they developed Aalto AI, an intelligent and conversational assistant specifically designed to help global travelers discover, plan, and experience the Turku Archipelago in a personalized and seamless way.
OBJECTIVE
To bring the Finnish Archipelago closer to global travelers by offering personalized itineraries, real-time travel updates, and cultural insights, ensuring users feel supported every step of the way.
About
Aalto AI personalizes the user experience, acting as a smart, intuitive guide. The visual design of Aalto was created to reflect a sun and an island in the skyline, symbolizing bringing sunshine and archipelago answers. It is built to understand the unique aspects of Saaristo life, including cultural nuances like the meaning of silli, Finland's roaming rights, and why most people speak Swedish.
The Challenge
We identified several key challenges that needed to be addressed to deliver successful outcomes.
Scaling Operations
The client needed to scale their operations without compromising quality or increasing their team size proportionally.
Data Integration
Multiple data sources and systems created information silos and inefficiencies.
Workflow Optimization
Manual processes created bottlenecks that slowed down delivery and limited growth potential.
The Solution
Aalto AI assistant
Personalized Trip Planning
Provides custom recommendations and itineraries that match user interests and schedules, making every journey uniquely yours.
Route Guidance
Offers clear directions for navigation, whether by public transportation or personal means.
Booking Assistance
Helps users book accommodations (B&B, boutique hotel, campsite) and unique activities and experiences.
Advanced AI Foundation
Built on OpenAI's GPT-4o and integrated with Whisper for voice UI, combining advanced logic, memory, and reasoning capabilities.
Integrated Services
Seamlessly connects to various APIs, including Google Maps for navigation, Bokun for bookings, and real-time weather updates, while leveraging proprietary data for hyper-relevant recommendations.
Custom Voice
Features a custom voice with a soft Finnish-Swedish accent, crafted to reflect the calm, authentic, and welcoming essence of the Finnish Archipelago.
The Results
Feedback highlighted the AI assistant and storytelling-driven design as standout features against competition, suggesting increased user engagement and a strengthened brand position as innovative and tech-forward. The personalized recommendations and focus on local insights likely contribute to deeper emotional connections with the destination and may boost sustainable tourism by promoting local options.
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